Terms & Conditions

Last Updated: July 25, 2026 Welcome to SarmuzBD (\”Website\”, \”we\”, \”our\”, or \”us\”). By accessing or using our website, you agree to comply with and be bound by these Terms and Conditions. Please read them carefully before using our website or purchasing any products.

If you do not agree with any part of these Terms and Conditions, please do not use our website or services.

Definitions

  • Customer / User / You: Any individual or entity visiting, using, or purchasing products from SarmuzBD.
  • Products: All products offered for sale through the SarmuzBD website.
  • Website: The official SarmuzBD website and its related pages or services.

  • Order: A purchase request submitted by a customer through our website.

Eligibility

To use our website and place an order, you must:

  • Be at least 18 years of age.
  • Be legally capable of entering into a binding agreement under the laws of the People\’s Republic of Bangladesh.

By using this website, you confirm that you meet these requirements.

Account Registration

  • You may need to create an account to place an order.
  • You are responsible for maintaining the confidentiality of your account credentials.
  • You are responsible for all activities that occur under your account.

  • SarmuzBD reserves the right to suspend or terminate any account suspected of fraudulent, abusive, or unlawful activity.

Product Information

SarmuzBD strives to ensure that all product descriptions, specifications, images, and prices are accurate.

However:

  • Product colors or appearance may vary slightly due to screen settings or packaging changes.
  • Product availability may change without prior notice.

  • We reserve the right to correct pricing errors, product descriptions, or other inaccuracies at any time.

Pricing and Payment

  • All prices are displayed in Bangladeshi Taka (BDT).
  • Prices may change without prior notice.
  • We accept Cash on Delivery (where available), Mobile Banking, Debit/Credit Cards, and other supported online payment methods.

  • Orders may be cancelled if payment cannot be verified or is unsuccessful.

Order Confirmation and Cancellation

  • After placing an order, you will receive an order confirmation.
  • Orders are considered confirmed after payment verification (for prepaid orders) or acceptance for processing (for Cash on Delivery orders).
  • SarmuzBD reserves the right to cancel any order due to product unavailability, pricing errors, suspected fraud, or other unforeseen circumstances.

  • Customers may request order cancellation before the order has been shipped.

Delivery Policy

  • We deliver products throughout Bangladesh.
  • Delivery time depends on your location, courier availability, and product stock.
  • Estimated delivery dates are provided for reference only and are not guaranteed.

  • Customers must provide accurate shipping information. SarmuzBD is not responsible for delivery failures caused by incorrect or incomplete addresses.

Return and Refund Policy

  • Returns are accepted only for damaged, defective, incorrect, or missing products.
  • Customers must notify us within 24 hours of receiving the order.
  • Products must be unused and returned with their original packaging whenever applicable.
  • Refunds or replacements will be processed after verification.
  • Refunds, if approved, will be issued through the original payment method within 7–10 business days.

Use of Website

By using this website, you agree that you will not:

  • Use the website for any illegal or fraudulent activities.
  • Attempt to gain unauthorized access to our systems or servers.
  • Upload viruses, malware, or harmful software.

  • Copy, reproduce, modify, or distribute website content without prior written permission.

Privacy Policy

Your personal information is collected, stored, and processed in accordance with our Privacy Policy and applicable laws of Bangladesh.

By using our website, you also agree to our Privacy Policy.

Limitation of Liability

SarmuzBD shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Our maximum liability for any claim shall not exceed the amount paid for the relevant order.

Intellectual Property

All content available on this website, including but not limited to:

  • Logos
  • Brand names
  • Product images
  • Product descriptions
  • Graphics
  • Text
  • Website design

is the intellectual property of SarmuzBD and is protected under applicable copyright and trademark laws. Unauthorized use, reproduction, or distribution is strictly prohibited.

Force Majeure

SarmuzBD shall not be responsible for any delay or failure to perform its obligations due to circumstances beyond its reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Political unrest
  • Government restrictions
  • Strikes
  • Internet or power outages
  • Technical failures

Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the People\’s Republic of Bangladesh.

Any dispute arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts of Bangladesh.

Changes to These Terms

SarmuzBD reserves the right to update or modify these Terms and Conditions at any time without prior notice.

Any changes become effective immediately after publication on our website. Continued use of the website after changes are posted constitutes your acceptance of the revised Terms.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Email: support@sarmuzbd.com
Phone: +8801606322605
Address: Barguna Sadar 8700, Bangladesh

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