At SarmuzBd, customer satisfaction is our top priority. If your order qualifies for a refund, we make the process simple, transparent, and hassle-free.
When Am I Eligible for a Refund?
You may request a refund if:
- You received a damaged, defective, or incorrect product.
- The product is unavailable after your payment has been completed.
- Your return request has been approved according to our Return Policy.
- Your order is cancelled by SarmuzBd before shipment after payment.
How to Request a Refund
To request a refund, simply contact our support team through any of the following channels:
- Facebook Messenger
- Live Chat
- Phone Call
Please provide your Order ID along with a brief description of the issue. Our support team will review your request and begin the refund process as quickly as possible.
Refund Methods
Refunds will be issued using the original payment method whenever possible, including:
- bKash
- Nagad
- Visa/MasterCard
- Bank Transfer (if applicable)
For Cash on Delivery (COD) orders, approved refunds will be sent via bKash or Nagad.
Refund Processing Time
Once your refund request is approved, processing usually takes:
- 1–3 working days for bKash and Nagad.
- 7–15 working days for Visa/MasterCard payments (depending on your bank).
Partial Refunds
If only part of your order is eligible for a refund, you will receive a refund for the approved item(s) only.
No Hidden Charges
SarmuzBd does not deduct any hidden fees from eligible refunds. However, deductions may apply if products are returned damaged due to customer misuse or if accessories, packaging, or included items are missing.
Need Assistance?
Our customer support team is always available to assist you throughout the refund process and answer any questions you may have.
Thank you for shopping with SarmuzBd. We appreciate your trust and are committed to providing a safe, reliable, and customer-friendly shopping experience.