Last Updated: July 25, 2026
At SarmuzBD, we value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website (https://sarmuzbd.com/).
By accessing or using the SarmuzBD website, you agree to the terms described in this Privacy Policy. If you do not agree, please do not use our website.
Scope and Purpose
This Privacy Policy applies to all users of our website, including customers, visitors, and registered account holders. We collect and use your personal information to:
- Process orders and deliver products.
- Communicate order updates, offers, and service information.
- Improve user experience and website functionality.
- Comply with applicable laws and regulations of the People\’s Republic of Bangladesh.
Information We Collect
A. Information You Provide Directly
When you interact with SarmuzBD, we may collect:
- Personal Information: Full name, phone number, email address, shipping address, and billing address.
- Account Information: Username, password, and account preferences.
- Payment Information: Mobile Financial Service (MFS) details, debit/credit card information, or other payment details. Payments are processed securely through trusted third-party payment gateways.
- Order Information: Order history, purchased products, delivery status, invoices, and transaction records.
- Communications: Messages, inquiries, reviews, or feedback submitted through our contact forms, email, or customer support channels.
B. Information Collected Automatically
When you browse our website, we may collect:
- Device Information: IP address, browser type, browser version, operating system, device type, and other technical information.
- Usage Data: Pages visited, products viewed, time spent on pages, click activity, referring URLs, and visit date and time.
- Cookies and Tracking Technologies: Used to personalize your experience, remember your preferences, analyze website performance, and improve our services.
C. Information from Third Parties
We may receive limited information from:
- Payment service providers (to confirm and process transactions).
- Delivery partners (for shipping, order tracking, and delivery confirmation).
- Marketing and analytics providers (to improve website performance and advertising effectiveness).
How We Use Your Information
Your information is used for the following purposes:
- Order Processing: To confirm, process, fulfill, and deliver your purchases.
- Customer Support: To respond to your inquiries and resolve issues.
- Marketing Communications: To send promotional offers, newsletters, product updates, or important service announcements. You may opt out at any time.
- Website Improvement: To enhance usability, performance, security, and user experience.
- Fraud Prevention: To detect and prevent unauthorized or fraudulent activities.
- Legal Compliance: To comply with applicable laws and respond to lawful requests.
We do not sell, rent, or disclose your personal information to unauthorized third parties.
Sharing and Disclosure
We may share your personal information only with trusted third parties necessary to provide our services, including:
- Delivery Partners: For order delivery and shipment tracking.
- Payment Processors: To securely process online transactions.
- IT and Support Providers: For website hosting, maintenance, security, technical support, and analytics.
- Legal or Government Authorities: When required by applicable laws, court orders, or lawful government requests.
All service providers are required to maintain the confidentiality and security of your information and may use it only for the agreed purposes.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws.
- Information is securely deleted or anonymized when it is no longer required.
- You may request account closure or deletion of your personal information by contacting our support team.
Cookies and Tracking Technologies
Cookies are small files stored on your device to improve your browsing experience.
We use cookies for:
- Remembering login information and user preferences.
- Analyzing website traffic and performance.
- Personalizing content and product recommendations.
- Improving website functionality and user experience.
You can manage or disable cookies through your browser settings. Please note that some website features may not function properly if cookies are disabled.
Data Security
We implement appropriate technical and organizational measures to protect your information from unauthorized access, misuse, disclosure, alteration, or loss, including:
- SSL (Secure Socket Layer) encryption.
- Secure payment gateways (bKash, Nagad, Rocket, Visa, Mastercard, etc.).
- Regular security monitoring and restricted access to sensitive information.
- Secure servers and system maintenance.
Although we take reasonable precautions, no method of online transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.
Your Rights
You may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal and transactional obligations.
- Marketing Opt-out: Unsubscribe from promotional communications at any time.
To exercise these rights, please contact us using the information provided below.
Children\’s Privacy
Our website is not intended for individuals under 18 years of age.
We do not knowingly collect personal information from children. If we become aware that information has been collected from a child, we will promptly delete it.
Changes to This Privacy Policy
SarmuzBD reserves the right to update or modify this Privacy Policy at any time.
Any changes will become effective immediately after they are published on this page. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
Legal Compliance
This Privacy Policy has been prepared in accordance with applicable laws and regulations of the People\’s Republic of Bangladesh, including:
- Consumer Rights Protection Act, 2009
- ICT Act, 2006 (where applicable)
- Bangladesh e-Commerce Guidelines, 2021
- Other applicable laws and regulations governing electronic commerce and data protection in Bangladesh